We moved into our house last year and our 2 gas fireplaces didn't work. We ended up replacing them both because the cost and warranty made that the better value rather than fixing the old units. Unfortunately, we didn't use them too much this year because it wasn't that cold, but they worked great when we did.This year, daniel came over to do the annual inspection and did a great job explaining everything to me and checking everything. I thought I might have a gas leak in one because I had one last year in the old gas valve of the other.He assured me that it was just the smell of the new fireplace since we still hadn't used it much.Overall, I am very pleased and like all the businesses I keep going back to, they have friendly, professional staff and give you the total cost up front (obviously, if there's additional issues, that can change), so you're not left with hidden or mysterious charges. In essence, they are easy to do business with, so they're my go-to fireplace people for the foreseeable future.